Job Description:
- Are you someone
looking to start a career in one of the UKs most respected mental health
trusts?
- Would you like
to be part of a dedicated team committed to those with mental health
problems enjoy a better future?
- Would you like
to do a job that makes a difference every day?
We are looking for an enthusiastic individual to join us working as a Reception Liaison Assistant at Langdon Hospital. The successful applicant will need to cover all shift patterns, working seven days per week and a night rotation pattern.
The aim of the role is to provide a smooth running, efficient, welcoming and professional reception, welcoming visitors and contractors and other healthcare professionals to the hospital, accurate data entry on to a computerised systems and general administration duties, CCTV monitoring, controlling of the airlock doors and gates, and checking in and out of Contractor Tools, Patients on Community or Ground Leave and administration duties.
The Dewnans Centre reception operates a 24 hour service that will include both day and night time working seven days per week.
Main duties of the job
The successful candidates will be responsible for all Reception tasks including, but not limited to, the
management of all incoming telephone calls and radio messages, directing calls
to relevant staff members, also deal with enquiries
efficiently, taking accurate messages and disseminating them to the relevant
person.
You will have
experience of working in a team, providing administrative support in an office
environment. The role involves communication, so we expect that you have
excellent verbal and written skills.
Interacting
with patients and the public you will be confident in giving non-clinical
information and advice that improves their experience. Dealing with sensitive
information daily, you will understand the importance of data security.
You will often work under pressure and without direct
supervision, so we are looking for someone confident and capable. You will
prioritise tasks, and
manage your own workload, providing support for your colleagues where required.
You will become
an important part of the team, working to ensure that every patient receives
high quality care. You may be required to support the induction of new staff
member, demonstrating activities to them and providing supervision to support
administrators.
We will help
you to grow in the role, and will support you to achieve the daily tasks of
reception.
About us
About Devon Partnership Trust
We provide mental health & learning disability services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.
Our values
We not only recruit employees based on their qualifications & experience - we recruit individuals who possess and demonstrate the behaviours which underpin the core values of our organisation. These values include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.
We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health & learning disabilities. We are a Disability Confident Employer.
Job description
Job responsibilities
For further information relating to this role, please refer to the attached job description and person specification.
Person Specification
Qualifications
Essential
- GCSE English or equivalent
Desirable
- Customer Service/Receptionist qualification to Level 3 or equivalent experience in practice
- ECDL (European Computer Driving Licence)
- Evidence of continuing professional and personal development
Experience
Essential
- Excellent organisational skills.
- Ability to prioritise workload and adapt to change when required
- Previous experience of working within an administrative or
- secretarial team
- Experience of dealing with confidential and complex information
- Ability to take accurate formal and informal minutes
- Demonstrate good numeracy and literacy skills
- Previous experience of working in a Healthcare or Social Care
- administrative setting
- Understanding and respect of confidentiality in the workplace.
Knowledge
Essential
- Intermediate IT skills in Microsoft Office Packages, ie Word, Excel, PowerPoint and Outlook.
- Working knowledge of a range of administrative procedures including diary management and arranging appointments
- Experience or understanding of creating electronic records, electronic filing systems
- Electronic data base management.
- Ability to manage diverse workload whilst dealing with frequent interruptions
- Ability to meet deadlines and to work under pressure
- Exceptional organisational skills and ability to prioritise
- Ability to work both independently and as part of a team
- Ability to provide a high standard of administration support
- Knowledge of our business and how it supports patient care
Contact information:
Reception Lead
Jayne Trayler
Jayne.trayler@nhs.net
07968372245