Job Description:
Job Purpose
The post-holder will undertake the duties of the Chief Nursing Information Officer to include holding responsibility for the design of digital therapeutic approaches, including digital assessment, and treatment options, including the design of clinical practice change and education. The role will advise on digital care standards across mental health services.
This is a senior role leading the Clinical Solutions Programme reporting directly to the Chief Information Officer. The post holder will work in unison with the Chief Information Officer, Chief Clinical Information Officer and Enabling Digital Infrastructure Programme Director in order to successfully deliver this programme to its conclusion. Working closely with the Clinical Design Authority, New EPR Project team, EPR Operational Implementation Team and other partners and stakeholders across the Trust and Devon ICS to achieve best early and sustained practice changes supporting required improvement.
This role is driven by benefits to be delivered the operational voice defining high-quality project outputs and outcomes and driving out the full value of the benefit within the business operations through leading the preparation, adoption and exploitation of those capabilities.
This is a transformational role, working with a high degree of autonomy, at-pace, and at-scale, and requires a creative mind-set, excellent leadership skills, and an application of whole systems working.
Main duties of the job
Duties and Responsibilities
As the Clinical Solutions programme affects a wide range of business operations, an Operational Implementation team has been costed into plans to support the role and the variety of services and professional groups receiving the outputs and who will ultimately deliver the outcomes and benefits of using the capabilities.
Developing key relationships across the Trust and Devon ICS, with relevant organisations such as Livewell Southwest, Devon Primary Care, Acute Providers and other stakeholder organisations to facilitate the successful delivery of the programme.
Provide an operational perspective within project/ programme management approach, for the programme to achieve the above-mentioned outcomes.
Build an operational EPR team, within the available resources, to successfully deliver the business case and realise a smooth transition and adoption.
Assisting the Clinical Design Authority in the design and delivery of the solutions for the programme to ensure those solutions are robust and covers all the areas required for a successful go live and operational functioning.
Line manage the EPR operational implementation team to ensure delivery against agreed outcomes and the successful go live and optimisation.
About us
About Devon Partnership Trust
We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.
We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do
Our values
We not only recruit based on qualifications & experience - we recruit individuals who possess & demonstrate the behaviours which underpin our Trusts core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.
We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.
Job description
Job responsibilities
Communication and Working Relationship Skills
- Attend national, regional or local forums including deputising for the Chief Information Officer and/or Chief Clinical Information Officer as required
- Contribute to the regional strategic direction and delivery mechanisms for operational and clinical practices by working with ICS and colleagues through regional groups and networks
- Bring to the attention of the Chief Information Officer and/or Chief Clinical Information Officer any issues which might affect the provider collaborative performance and/or reputation.
- The post holder will work in collaboration with the Chief Information Officer and/or Chief Clinical Information Officer and senior leaders within the provider collaborative to develop, align and keep under review outcome measures of the collaboratives strategic aims, objectives and key performance indicators
- Provide inspirational leadership and line management to any Operational implementation team which are essential to the effective implementation of the new EPR.
- Ensure effective collaboration and communication with each ICS leadership team.
- Present regularly to the Digital Strategy Board and Clinical Design Authority and provide guidance and assistance relating to service development and service transformation opportunities.
- Able to use the highest level of interpersonal and communication skills, such as would be required when communicating in hostile, antagonistic or highly emotive atmosphere (such as when mediating between providers around common approaches and functionality, with highest levels of diplomacy required).
- Ensure the prompt management and resolution of strategic planning issues through the programme and ICS.
- Ensure the effective engagement and involvement of clinicians, service users and carers and other stakeholders in solution development and implementation, providing particular specialist leadership as required of the Chief Nursing Information Officer.
- Work with the Chief Information Officer and the Chief Clinical Information Officer playing a leading role in all aspects of the process of developing the implementation plan, its aims and vision in support of the operational directorates, feeding into the internal business planning cycle and the production of annual plans for adopting and exploiting the capabilities delivered - developing clear objectives and KPIs with the involvement of clinical and non-clinical colleagues at all levels of the Trust.
- To develop robust and focused partnerships with other providers across the South West region to support the operational delivery of the One Devon Digital strategic aims.
- Lead the development of business strategic plans in partnership with clinical leaders that meet the health needs of the local population and meet national requirements.
- Lead on the development and delivery of performance management information capture within to support decision making and provide assurance of progress and delivery, highlighting progress against key performance indicators and delivery plans.
- Work in partnership with clinical leaders and managers to lead the development of a change management approach to solution implementation with an emphasis on understanding whole patient pathways and the total resource deployed.
- Work with the CCIO/CIO Group members, under the direction of the Chief Clinical Information Officer, to support partnership working with local authorities and other partners.
- Work with the Digital Strategy Board and Clinical Design Authority to ensure alignment on all Programme key enabling projects and workstreams, e.g. EPR, Censeo, MaST, ePMA, technical, testing, reporting, training communication & engagement, benefits and transformation.
- Supporting the Chief Information Officer to lead and contribute on developing proposals to creating positive transformation for consideration by the Programme Board, Digital Strategy Board, and Strategic Executive Committee, including horizon scanning for risks, threats and opportunities.
- Set the strategic context and support Operational Directorates to make decisions on the management of healthcare services, which improve health care, experience and outcomes, reduce inequality and improve patient experience whilst making the best possible use of public funds.
- Lead programmes of work ensuring successful outcomes are providing senior programme leadership and support to collaborative partners, and others, across the south west to achieve convergence of EPR use, shared records, and clinical pathways from citizen engagement to long term care and support.
- Lead on the development and improvement of the operational component of a programme management methodology for directorates to receive and deliver successful outcomes across the ICS.
- Lead, with the Chief Clinical Information Officer the design and delivery of the operational annual and longer-term plans in support of the organisations overall business plan in-line with the Trusts aims, objectives and values.
- Provide strategic support to service Line Clinical Directors and Heads of Service in the delivery of assessing and refining the clinical needs-analysis and articulating the digital response.
- Support and assist the development of improvement programmes aimed at addressing quality, performance and service redesign issues in order to support ongoing transformation and improvement.
- Demonstrate high quality verbal and written communication and presentation skills. To present, share and convey highly complex information to a range of stakeholders that may be contentious in a sensitive and appropriate manner using a range of techniques and media. These presentations will normally be through the Trust governance structure, ICS meetings, or through one to one meetings with senior leaders at Executive Director level.
- To have highly developed skills in developing collaborative relationships with regional and system partners, recognising both the shared and competing interests and priorities of different organisations.
- To demonstrate skill in managing the potential conflict that can arise between both individuals and organisations given the pressures facing the NHS.
- To demonstrate experience and confidence in leading a range of meetings and planning with a wide range of different professionals and stakeholders which may involve exercising leadership, facilitation, briefing, chairing, negotiating and problem solving highly complex issues. This may include large groups and may involve situations which are highly complex, hostile, antagonistic and highly emotive, requiring the highest level of interpersonal and mediation skills.
- Develop and secure constructive relationships with a diverse range of stakeholders across health, social care, voluntary sector and other partner agencies.
- Strengthen partnership arrangements by developing a culture that is inclusive, supportive and high performing to ensure that services provided result in better outcomes for public, patients, service users and carers within the South West region.
Analytical and Judgemental Skills
- Analyse the internal and external environment of the Clinical Solutions Programme with a view to giving advice and making sound judgements about the development priorities that will best support the organisation in the realisation of its strategic aims.
- Ability to make judgements involving highly complex facts or situations, which require the analysis, interpretation and comparison of a range of options.
- Deliver operational and service delivery systems including highly complex facts and situations.
- Analyse delivery of programmes against plans and judge the level of risk to the Clinical Solutions Programme together with any mitigation of risk required through interpretation and comparison of range of options.
- Ability to reach balanced and mature judgements in the face of a high degree of complexity and where professional expert opinions differ.
- Able to analyse, interpret and compare a range of options, including complex information which is impacted by national policy.
- Understand and scan the strategic context at a local, regional and national level and understand how this informs and influences the Clinical Solutions Programme direction.
- Lead on developing operational due diligence processes associated with major programme delivery including identifying and securing relevant information in order to make sound and reliable judgements, ensuring clinical activity, clinical acuity, and financial due diligence is undertaken successfully.
- As part of performance and transformation responsibilities, analyse and identify any deviations from plan, in order to propose solutions, limitations and mitigations.
Planning and Organisational Skills
Responsible to the Programme Director, to lead as a project executive on significant transformational and strategic projects
To lead and contribute on developing proposals to creating positive transformation for consideration through the relevant governance arrangements within the Clinical Solutions Programme, including horizon scanning for risks, threats and opportunities.
Further details are included in the Job Description in the word document format.
Person Specification
Qualifications
Essential
- Educated to doctorate level or equivalent level of experience
- Formal leadership and management development, evidenced by a qualification or participation in a recognised programme
- A Nurse currently registered with the NMC maintaining the core clinical competencies to undertake the clinical duties as required by the Chief Nursing Information Officer duties.
- An Accredited Clinical Safety Officer as per the standards DCB0129/DCB0160.
Desirable
- Formal training in transformation methodologies including programme and project management
Analytical and Judgemental Skills
Essential
- Able to think strategically and undertake objective option appraisals
- Able to produce meaningful reports that inform decision-making across the Clinical Solutions Programme
- Able to think conceptually in order to plan flexibly for the longer term and continually alert to finding ways to improve.
- An appreciation of the broad social, political and economic trends influencing health and social care.
Communication and Working Relationship Skills
Essential
- High emotional intelligence and understanding of human factors that influence management of and responses to change and transition
- Advanced negotiation skills
- Able to manage highly divergent or conflicting views and broker balanced agreements
- Able to hold others to account
- Able to develop effective professional networks locally and nationally to ensure that best practice and examples of innovation are captured and assimilated into programmes where appropriate
- Able to develop strong internal and external partnerships with a wide range of stakeholders
Experience
Essential
- Previous experiences as a Chief Nursing Information Officer.
- An experienced Nurse and Nurse Manager able to advise on current practice standards, impacts and changes to practice standards through the introduction of digital approaches, and able to advise on training developments needed.
- Significant experience in working at a senior level with a wide remit
- Experience of delivering major and sizeable strategic developments
- Experience of strategic planning including involvement of or leadership of transformation and development of new services or capital developments
- Experience of operational and business management, including the line management, supervision and development of senior staff
- Experience of leading and developing teams and understanding of the factors that contribute to high team performance
- Experience of leading or working in conjunction with a Programme Management Office function as part of receiving major strategic change programmes into business operations
- Experience of working with clinicians and professional staff
- Experience of very senior level decision making
Knowledge
Essential
- A registered Nurse, with knowledge of current practice standards, and demonstrable insight into the impact of the introduction of digital approaches on practice standards and training.
- Knowledge of the current strategic context for mental health services within health and social care
- Understanding of the political and regulatory framework in which NHS services are delivered
- Knowledge of evidence based decision making
- Knowledge of procurement legislation and competitive processes underpinning service developments within the NHS.
- Knowledge of what constitutes good governance at project, programme, corporate and partnerships levels
- Understanding of key principles and processes that characterise good commissioning
- Specialist knowledge over several functions to include strategy, project management, finance and governance.
Planning and Organisational Skills
Essential
- Able to develop business cases informed by a range of quantitative and qualitative data
- Able to track and monitor a wide and complex range of improvement, transformation and development work across the Clinical Solutions Programme and assess performance, delivery, risk and potential mitigation needed.
- Experience of planning methodologies and their application to different organisational requirements e.g. strategic planning, transformation, programme and project planning, business planning, service and capital planning
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Contact information:
Chief Information Officer
Rafael Sorribas
r.sorribas@nhs.net
