NHS administrative staff provide business support to clinical and non-clinical staff.
The NHS has to be well-organised and keep detailed records of patients and members of staff. Patients and other organisations need to be able to contact the NHS and see, or speak, to someone who can give them the help they need, whether that’s to book an appointment, seek advice or pay an invoice.
As an administrator, there are plenty of opportunities to take further qualifications and move on in your career. You could stay in administration and become a team leader or supervisor or go on to become an administration manager. Alternatively, you could move into wider healthcare roles such as finance or project management.
Some administrative staff, such as receptionists, have a lot of contact with patients. Others, such as secretaries or personal assistants, can be based across our sites and have contact with healthcare staff, but little or no contact with patients.